1. Introduction

Welcome to JUN.NPL.

JUN.NPL is a Nepal-based e-commerce business offering products to customers throughout Nepal.

This Privacy Policy explains how JUN.NPL (“we”, “us”, “our” or “JUN.NPL”) collects, uses, stores, protects and discloses personal information when you visit or use our website:

https://junnpl.com

We respect your privacy and are committed to protecting the personal information entrusted to us.

This Privacy Policy is intended to explain our information-handling practices in accordance with applicable laws of Nepal, including the Privacy Act, 2075 and applicable requirements relating to electronic commerce.

By using our website, creating an account, placing an order or providing information to us, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect personal information that you provide when using our website, creating an account, purchasing products or contacting us.

This may include:

Full name
Email address
Telephone/mobile number
Billing address
Shipping/delivery address
Account username
Account credentials
Order information
Products purchased
Payment-related information
Customer service communications
Product reviews
Information you voluntarily provide through forms or other communications

We may also automatically collect certain technical information when you visit our website, including:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Website interaction information
Cookies and similar technical information

3. Guest Checkout

JUN.NPL allows customers to purchase products using guest checkout where available.

You do not need to create a customer account simply to purchase products from our website.

Customers may:

Browse products without an account.
Add products to their cart.
Complete checkout as a guest.
Optionally create an account for future purchases.

When using guest checkout, we may collect information necessary to process and deliver your order, including:

Name
Email address
Telephone number
Billing address
Delivery address
Order details
Payment information where applicable

Guest order information may be retained for legitimate business, accounting, tax, security and legal purposes.

4. How We Use Your Information

We may use personal information for the following purposes.

Processing orders

We use your information to:

Process your order
Confirm your purchase
Process payments
Prepare products for dispatch
Arrange delivery
Send order updates
Process returns, refunds and exchanges

Customer service

We may use your information to:

Respond to questions
Respond to customer enquiries
Resolve complaints
Provide customer support
Communicate with you about your orders

Operating our website

We may use information to:

Operate and maintain our website
Maintain customer accounts
Maintain shopping carts
Improve website functionality
Improve our products and services
Monitor website performance

Security and fraud prevention

We may use information to:

Detect suspicious transactions
Prevent fraud
Protect our website
Prevent unauthorised access
Investigate security incidents

Legal compliance

We may use or retain information where necessary to comply with applicable laws, regulations, legal proceedings or lawful requests from competent authorities.

5. Payment Information

JUN.NPL currently supports the following payment methods:

Cash on Delivery (COD)
eSewa
Khalti
Card payments

Payments made electronically may be processed through the relevant payment service provider.

JUN.NPL does not intend to store complete card details such as your full card number or CVV on our own servers.

Depending on the payment method selected, payment information may be processed directly by the relevant payment provider.

The payment providers we use may process your information according to their own privacy policies and terms.

We recommend reviewing the relevant provider’s privacy policy before completing a payment.

6. Delivery and Shipping

JUN.NPL ships products throughout Nepal.

We currently use Pathao and may use other delivery or logistics providers where necessary to fulfil an order.

To deliver your order, we may provide the delivery provider with information such as:

Customer name
Telephone number
Delivery address
Order number
Relevant order information

We only provide information reasonably necessary for the delivery and fulfilment of your order.

7. Customer Accounts

Customers may create an account on JUN.NPL.

Creating an account is optional where guest checkout is available.

If you create an account, we may store:

Name
Email address
Telephone number
Billing address
Shipping address
Order history
Account credentials

Customer accounts may allow you to view previous orders and make future purchases more conveniently.

You are responsible for keeping your account password confidential.

8. Cookies

Our website uses cookies and similar technologies.

Cookies are small files stored on your device that help our website remember information about your visit.

We may use cookies to:

Maintain your shopping cart
Maintain login sessions
Remember preferences
Process orders
Maintain checkout functionality
Improve website functionality
Improve website security
Understand how visitors use our website

Some cookies may be provided by third-party services used by JUN.NPL.

You may disable cookies through your browser settings. However, disabling certain cookies may prevent shopping cart, account or checkout features from functioning correctly.

9. Website Analytics

JUN.NPL may use analytics and website-performance services to understand how visitors use our website and to improve our services.

These services may collect information such as:

IP address
Device information
Browser information
Pages visited
Approximate geographic information
Referral information
Website interactions

If we introduce additional analytics services, this Privacy Policy may be updated accordingly.

10. Email Communications

The primary email address currently used by JUN.NPL is:

shopjun.npl@gmail.com

We may use your email address to send communications relating to your use of our website, including:

Order confirmations
Payment confirmations
Order receipts
Shipping notifications
Delivery updates
Account notifications
Password-reset emails
Customer-service responses
Important service notifications

If you voluntarily subscribe to marketing communications, we may also send information about:

New products
Special offers
Discounts
Promotions
Other JUN.NPL news

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the relevant email or by contacting us.

Transactional emails relating to your order or account may still be sent where necessary.

11. Third-Party Service Providers

JUN.NPL uses third-party services to operate our online store and fulfil customer orders.

These may include:

Payment providers
eSewa
Khalti
Card-payment processors
Pathao
Delivery and logistics providers
Website hosting providers
WordPress
WooCommerce
Email service providers
Website security services
Analytics services
Technical service providers

These providers may process personal information where reasonably necessary to provide their services.

We take reasonable steps to use reputable service providers and to protect personal information shared with them.

12. WordPress and WooCommerce

Our website is operated using WordPress and WooCommerce.

WooCommerce may process information necessary to operate our online store, including:

Customer information
Account information
Orders
Billing information
Shipping information
Shopping-cart information

JUN.NPL configures its website to collect information reasonably necessary to operate the store, process orders and provide services to customers.

13. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

eSewa
Khalti
Card-payment providers
Pathao
Other delivery or logistics providers
Website hosting providers
Email service providers
WordPress/WooCommerce service providers
Website security providers
Analytics providers
IT and technology providers
Professional advisers
Government authorities where legally required

We do not sell customers’ personal information to third parties.

14. Protection of Personal Information

We take reasonable measures to protect personal information against:

Unauthorised access
Unauthorised disclosure
Loss
Misuse
Modification
Destruction

Our website uses HTTPS encryption to protect information transmitted between your browser and our website.

Access to customer and administrative information is restricted to authorised persons who reasonably require access to perform their responsibilities.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

15. Retention of Information

We retain personal information for as long as reasonably necessary for legitimate business or legal purposes.

This may include retaining information for:

Processing and fulfilling orders
Customer service
Returns and refunds
Accounting
Tax requirements
Fraud prevention
Resolving disputes
Maintaining transaction records
Complying with applicable laws

When personal information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal requirements.

16. Your Privacy Rights

Subject to applicable law, you may contact JUN.NPL to:

Ask about personal information we hold about you
Request correction of inaccurate information
Request deletion of information where appropriate
Ask how your information is being used
Raise concerns about the handling of your information

We may need to verify your identity before processing certain requests.

Your rights are subject to applicable laws and legitimate legal or business requirements.

Nepal’s Privacy Act, 2075 provides protections relating to personal privacy and personal information, including privacy in electronic media.

17. Account Deletion

If you have created a JUN.NPL customer account, you may contact us to request deletion of your account.

Some information may need to be retained where necessary for:

Legal compliance
Accounting
Tax purposes
Fraud prevention
Dispute resolution
Maintaining transaction records
Other legitimate business purposes

18. Children’s Privacy

Our website is intended for general consumers.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to JUN.NPL without appropriate permission, please contact us.

19. Links to Other Websites

Our website may contain links to third-party websites, including payment providers, social media platforms and other services.

JUN.NPL is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

20. Changes to This Privacy Policy

JUN.NPL may update this Privacy Policy from time to time to reflect:

Changes to our business
Changes to our website
New products or services
Changes to payment or delivery providers
Changes to our information-handling practices
Changes to applicable laws and regulations

The latest version will be published on this page.

The Last updated date at the top of this Privacy Policy will be updated when material changes are made.

21. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the way JUN.NPL handles personal information, please contact us.

JUN.NPL

Website: https://junnpl.com
Tiktok: https://www.tiktok.com/@jun_npl?_r=1&_t=ZS-98lEdF6w8lY
Instagram: https://www.instagram.com/jun.npl?igsh=MXNqdWhydHlyMndubQ==
Email: shopjun.npl@gmail.com
Location: Nepal
Delivery: Throughout Nepal
Courier: Pathao

We will make reasonable efforts to respond to privacy-related enquiries in a timely manner.