At JUN.NPL, we want you to be happy with your purchase. If there is a problem with your order or you wish to request a return, please review the conditions below and contact us as soon as possible.
Return Eligibility
You may request a return within 7 days of receiving your order.
To be eligible for a return, the item must:
- Be unused, unworn and in its original condition.
- Include all original packaging, tags, accessories and other items supplied with the product.
- Show no signs of use, damage, stains, alterations or wear.
- Be accompanied by proof of purchase or your JUN.NPL order number.
Items that do not meet these conditions may not be eligible for return.
Damaged, Defective or Incorrect Items
Please inspect your order when you receive it.
If your item arrives damaged or defective, or you receive an incorrect item, contact us as soon as possible at shop@junnpl.com.
Please provide your order number, a description of the issue, and clear photographs showing the product and the problem.
Once reviewed, we will work with you on an appropriate resolution, which may include a replacement, exchange or refund depending on the circumstances and product availability.
Non-Returnable Items
Returns may not be accepted for:
- Items showing signs of use or wear.
- Items damaged after delivery.
- Items returned without their original tags, packaging or accessories.
- Items specifically marked as final sale or non-returnable at the time of purchase.
- Items outside the applicable return period, except where otherwise required by law.
Sale Items
Unless an item is specifically marked final sale or non-returnable, eligible sale items may be considered for return under the same conditions described in this policy.
How to Request a Return
To request a return, contact:
Include:
- Your order number.
- The name of the item you wish to return.
- The reason for the return.
- Photographs if the item is damaged, defective or incorrect.
Please do not send a product back before contacting us and receiving return instructions.
Refunds
Once an approved return has been received and inspected, we will notify you of the outcome.
If a refund is approved, it will be processed using an appropriate refund method. Processing times may vary depending on the original payment method, payment provider and financial institution.
Shipping or delivery charges may not be refundable unless the return results from an error by JUN.NPL or where otherwise required.
Exchanges
If you would like a different product, colour or style, please contact us to check availability. Exchanges are subject to product availability and the applicable return conditions.
Additional delivery charges may apply to exchanges unless the exchange is required because JUN.NPL supplied a damaged, defective or incorrect item.
Contact Us
If you have any questions about a return, exchange or refund, please contact us at shop@junnpl.com or through our Contact Us page.